Frequently Asked Questions

Dispatching Goods Info
General Info
Online Orders Info
Computer Repairs Info (Service)
Remote Tech Support Info

How long does it take before my online order gets dispatched for delivery?
All online order for delivery is process the same day if placed before 3pm. Any online orders after 3pm for delivery are generally dispatched the next day.
How long does it take to deliver my order?
Delivery time varies depending on your receiving address.
Metro areas are generally next day delivery.
Outside of metro areas are generally 2 to 3 working days.
Eastern states are generally 5 to 7 working days.
If an unexpected delay occurs, it can take a bit longer than usual.
What are your opening hours?
To view our contact details and opening hours please visit our contact page.
What is the company bank details for Direct Deposit
Account Name: Austin Computers
BSB: 036 406
ACC: 101 594
What are the freight charges?
Freight charges depend on where the goods are being delivered to, and how heavy and big they are. Freight charges are automatically worked out by our website when you placed an order, and can be seen when you place payment for your order.

Will this product be compatible with my system?
Compatibility issues vary and there is no definate answer to this question. The best way to find out whether a product is compatible with your system is to check with the manufacturer directly. It is often recommended to buy product made by the same manufacturer to ensure that they care compatible with each other.
How much memory (RAM) do i need for my system?
2GB of RAM are generally the minimum requirement for all new systems running Vista and Windows 7. XP can opperate effectively on one 1GB of RAM.
Need help making deciding to buy a new computer to suit your requirement?
Please have a look at Keith's how to buy a computer guide. If you still have any questions don't hesitate to come down to your local Austin's and ask a saleman.

Why is there a difference between the in-store and online prices?
The prices are cheaper online because the website is an automated system that unlike a regular retail store doesn't require salesmen or a physical place for the transaction. Because those ordering online don't require those additional services we can pass what we save onto them in the form of lower prices. Airlines, Cinemas and Insurance agencies do this as well. We recommend that only customers who know exactly what they need through research and experience use the online system.
Can I buy online and pickup in store?
Yes. You will require photo ID and your order number. Take these to the dispatch point of the store with which you placed the order.
Can I pickup my online order from another store close to me?
Yes, online order pickup is now available from Osborne Park, Cannington, Joondalup and Bibra Lake.
How long do I have to wait before i can pickup my online order?
Providing that we have everything in stock at the store you have selected; the turn-around time should be quick. Wait to receive a confirmation email with the order number 10-20mins. Once you have the order number you can come down to pick up the goods.
How do I find out the delivery status of my online order?
You can track your order online under order status. For more detailed information, please give us a call.
Do you have a specific item in stock?
Stock levels are shown on our website.
'Arriving soon' means the product has been ordered and currently awaiting delivery from supplier,
'Call to check' means the product is low on stock,
'In Stock' means the product is definitely available,
'To Order' means the product is out of stock and will only be ordered in upon request.
What type of payment method do you provide when shopping online?
Credit Card - Visa and Master Card (each have a 2% surcharge)
Can I cancel my online order?
Depending on the situation, please contact our online sales representative for more information. But generally, you can.
My order is on backorder, Can you tell me a date it will be in?

Due to the tumultuous nature of stock levels with suppliers at different distribution centres, It is very rare that we can even give you a rough ETA, If the parts were arriving soon when you ordered them, It would be safe to assume it wouldn't take long. If stock needs to be ordered, it can take up to several weeks to source the required parts from suppliers.If it is something you require URGENTLY then please order things that are in stock.

Service Enquiry back to top

What are your charges?
Please refer to our service charges section.
How long does it take to fix my computer?
Generally, our turn around time are 2 -3 business days. However, depending on the nature of your problem and how busy we are, the turn around time can vary. All express (same day) repairs requres prior booking and a $45 fee will be applied.
How do i check the status of my repair job?
You can check up on how your repair job is going by giving us a call and checking with our service department. Please make sure to have your RA number with you to reduce search time. This can be found on the paper that was given to you when you dropped off your computer.

Support Enquiry back to top

Can't get any signals on the monitor?
Please make sure that the cables are plugged in correctly. Some computers have an onboard graphics and a standalone graphics card. If your system is one of them, please make sure that the monitor is not plug onto the onboard graphics port.
How do i activate my Microsoft windows?
If your computer has a working connection to the internet you can automatically activate your copy of windows. If not you can activate over the phone by calling 1800 642 008 and following the instructions. If you are having difficulty activating your copy of windows please call that number first and a Microsoft assistant will be able to help you out.
Why does my computer not come with any 3rd party software like MS Office or antivirus preinstalled?
All 3rd party softwares are considered as an optional add-on and are not generally included when purchasing a system. Please clarify with the sales representative upon ordering to find out if you new system comes with 3rd party software preinstalled.
Why won't my computer detect my new hard drive that i have just installed?
When you install a new hard drive, whether it is a new internal hard drive or a new external hard drive, you may need to do what is called "initializing" for windows to detect it.
To do this, simply:
- start up the computer with the new drive connected,
- click on start button, then right click on 'My Computer' and select the 'Manage' tab,
- click on disk management on the left hand side of the new window popup,
- a new window popup will guide you through the initialization wizard,
- if not, right click on your new drive and select 'initialize', this will bring up the initialize new disk wizard,
- follow the steps in the wizard and your new drive will be accessable by windows upon completion.
You only have to do this the first time the drive is plugged into a computer, after that you do not have to worry about it, even if you plug it into another computer.
Cant get your computer to play a DVD?
Make sure your computer can actually read the disc and also compatible with the disc that you are putting into the drive. To find out, try browsing the files on the disc by going through 'My Computer'. If your computer can see the disc, it may be that your computer does not have the proper DVD codec or player to play the DVD. Try software like 'GOM Player' to play the DVDs as they have codec built into them.
Why is my computer saying i only have 3GB of RAM when i have installed 4GB of RAM?
Unfortunately due to software limitations in 32 bits edition Windows, it is only able to access approximately 3GB of RAM. If you wish to be able to use all of your 4GB of RAM. We suggest upgrading to a 64bit edition of Windows.
Having problems burning a CD/DVD?
Make sure you have install specialised CD/DVD burning software, such as Nero, which mostly comes bundle with many of the DVD burners and computer systems. Please note that Nero is not preinstalled on computers built by Austin Computers. If you are having problems burning discs with Nero, try restarting your computer or reinstall Nero. If this issue still occur, please bring your computer back to us so we can diagnose the issue for you.
No sound coming out of your speakers?
Please make sure all connections are correct and if the speakers that requires external power are plugged in and turned on. Also check in windows that the speakers are not muted and are turned up. If you are still not getting any sound, check that windows is outputting the sound to the correct device. To find out, simply:
- click on the start menu and then control panel
- click on sound and devices
- click audio and make sure the default device is set to Realtek Audio or similar if it's available.
If you are still having problems, feel free to contact us and speak with our technicians in the support department for help.
Can't get my internet connection to work?
We strongly recommend you contacting your ISP (Internet Service Provider)first.
Can't get your network to work properly?
Networking problems can be very complex, and no 2 problems are ever the same. If everything is connected properly and you are still having problems, we recommend contacting us and organize an onsite service for one of our experienced technicians to come out and diagnose to solve the problem.
Why can't my computer detect any channels with my TV tuner?
If you have made sure that everything is connected properly, and a TV connected to the same antenna gets excellent reception, then we suggest bringing it back or organize an onsite service so one of your technicians can solve the problem for you.